PRIVACY POLICY

Currently, the issue of securing transaction information, personal data, and sensitive business information is a highly sensitive matter in society. At Chainevietnam.com, we highly value the information shared by our customers and strictly adhere to privacy principles, considering it a core objective of our company.

We outline the following absolute guarantees to ensure that our customers are fully aware and confident that we respect all privacy rights and the confidentiality of sensitive personal information provided by our customers to Chainevietnam.com. Before accessing or submitting any information, customers should read these necessary privacy regulations to understand and avoid any unwanted situations in the future.

I. INFORMATION SECURITY POLICY

1. The address of the entity collecting and managing information.

  • La Chaine Des Rotisseurs Vietnam Co., Ltd.

  • Address: 9th Floor, IDMC Building, 15 Pham Hung, My Dinh 2 Ward, Nam Tu Liem District, Hanoi, Vietnam.

  • Hotline: 024 3787 8766

  • Email: Official@chainevietnam.com

2. Purpose and Scope of Information Collection

Chainevietnam.com collects member information for the following purposes:

  • To provide services to members.

  • To contact and resolve issues with members in special cases.

  • To prevent activities that may destroy user accounts or impersonate members.

  • To ensure that personal information is not used for purposes other than confirming and contacting related to transactions on Chainevietnam.com.

  • In the event of legal requirements: Chainevietnam.com is obligated to cooperate and provide member personal information when requested by judicial authorities, including the prosecutor’s office, courts, and investigating police agencies related to any violation of the law by the customer. Furthermore, no one has the right to infringe upon the personal information of members.

3. Information Retention Period

The personal data of members will be stored until a request for deletion is made, or the member logs in and performs the deletion. In all other cases, the personal information of members will be securely stored on Chainevietnam.com’s server.

4. Commitment to Customer Personal Information Security:

LA CHAINE DES ROTISSEURS VIETNAM CO., LTD. is committed to ensuring the security of your information when you register your personal details with us. Chainevietnam.com guarantees that we will not sell, trade, or share your personal information with any third party, except in the following cases:

  • When we have your consent.

  • When sharing information is necessary to provide services or process your order (e.g., sharing with shipping providers, etc.).

  • When we are obligated to provide information at the request of legal authorities or as required by law.

5. Individuals or organizations that may have access to personal information:

Individuals or organizations that may have access to customer personal information include:

  • LA CHAINE DES ROTISSEURS VIETNAM CO., LTD.

  • Partners who have signed contracts to perform part of the services provided by the company. These partners will receive information according to the contractual agreement (which may be partial or complete depending on the terms of the contract) to assist users in using the services provided by the company.

6. Means and tools for users to access and edit their personal data:

Customers can exercise their right to edit and update their personal information by contacting us via email at Official@chainevietnam.com or by phone at 024 3787 8766.

7. Customer Rights

Customers have the right to:

  • Request access to, edit, or delete their personal information.

  • Opt-out of receiving advertising or promotional information from Chainevietnam.com.

  • File a complaint in case of any violation of personal information security.

8. Changes to the Privacy Terms

Chainevietnam.com may update the customer information security terms when necessary. Any changes will be announced on our website. Customers should regularly check to stay informed of any updates (if any).

9. Mechanism for receiving and resolving consumer complaints related to the misuse of personal information or violation of the scope or purpose previously notified.

If consumers discover that their personal information on the Chainevietnam.com website has been used for purposes outside the scope or contrary to the notified purpose, they can file a complaint with Chainevietnam.com through the following methods:

  • Call the Hotline: 024 3787 8766;

  • Send a complaint email to: Official@chainevietnam.com;

  • Send a written complaint to: 9th Floor, IDMC Building, 15 Pham Hung, My Dinh 2 Ward, Nam Tu Liem District, Hanoi, Vietnam.

Chainevietnam.com will process customer complaints related to personal information within 03 (three) business days from the date of receipt of the complaint.

In all cases, Chainevietnam.com encourages negotiation and reconciliation with customers to reach an agreement and find a resolution for the complaint.

If the parties are unable to reach an agreement through negotiation or reconciliation, either party has the right to bring the matter before a competent People’s Court for resolution in accordance with the law.

Chainevietnam.com understands that your right to protect personal information is also our responsibility, so in any case of questions or feedback related to the website’s privacy policy and the misuse of personal information, please contact us via the hotline at 024 3787 8766 or email Official@chainevietnam.com.