COMPLAINT RECEIPT AND RESOLUTION PROCESS

Article 1: Resolution Mechanism

All complaints from customers will be resolved through negotiation. If an agreement cannot be reached, either party has the right to bring the matter before the competent state authority for resolution.

In the event of an issue caused by Chainevietnam.com’s fault, we will immediately take necessary measures to ensure the customer’s rights are protected.

Article 2: Methods of Submitting Complaints

Customers can submit complaints requesting Chainevietnam.com to resolve the issue using the following methods:

Method 1: Call our hotline: 024 3787 8766
Method 2: Send an email to: Official@chainevietnam.com
Method 3: Visit us in person at the following address: 9th Floor, IDMC Building, 15 Pham Hung, My Dinh 2 Ward, Nam Tu Liem District, Hanoi, Vietnam.

Article 3: Procedure for Handling Complaints

Step 1: Submit a Complaint

Customers should submit complaints about services or unmet rights to Chainevietnam.com using the methods outlined above.

Step 2: Receipt and Handling of Complaints

Chainevietnam.com will receive customer complaints and proceed with verifying the information.

Step 3: Response to the Customer

Chainevietnam.com will respond with the outcome of the complaint handling within 03 business days from the completion of the verification and processing.

Chainevietnam.com will strive to verify the information and resolve complaints quickly and in a timely manner to ensure customer rights are protected. In cases beyond the capability and authority of Chainevietnam.com, we will ask the customer to bring the matter before a competent state authority for resolution in accordance with the law.